Privacy Policy
Your privacy is important to us. This policy explains how we use your data and how we protect your privacy when you use our website and contact us by phone and email. As our services develop we will continue to update and review this policy to comply with both the law and customer feedback.
True North Yoga understands the importance of your privacy, and we want you to be as comfortable as possible visiting our site and using our services. This privacy policy governs the manner in which True North Yoga collects, uses, maintains and discloses information collected from users of the www.truenorthhouston.com website. This privacy policy applies to the website and all products and services offered by True North Yoga. We hope this will help you make an informed decision about sharing personal information with us. Please read this privacy policy before using the site or submitting any personal information. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
WHAT IS PERSONAL DATA?
Personal data is data related to a living individual who can be identified from that data. This can also include special categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic data, biometric data, health data and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offenses.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Glass Room LLC DBA True North Yoga, responsible for the processing of your personal data will depend on how you interact with True North Yoga (whether via our website or other communications channels, or at our physical site) and where you are located in the world. The relevant True North Yoga entity is referred to as “True North Yoga”, “our”, “we” or “us” in this privacy policy.
OUR WEBSITE
We may collect personal identification information in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate:
Name
Email address
Mailing address
Telephone number
Credit card information
Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain website related activities.
We may also collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information.
Where we do collect your personal data, this information is required for us to validate who you are, to deal with your queries effectively and to ensure that we can monitor usage of our sites as you sign up for classes.
If you book in to attend one of our classes, we will also collect information relating to your health status and any physical impairments that might impact upon how you can use our services. This is to ensure that we take your health record into account and can enable you to consider whether it is safe for you to attend our classes.
CONTACTING US BY TELEPHONE AND EMAIL
Contacting Us By Telephone
We do not record telephone conversations or calls that you make to us. During calls, we may however, collect personal information, such as your name, email, phone number and credit card information.
We process this information because it is necessary for the performance of our contract with you, and to enable us to deliver services to you which you have requested and/or resolve any queries that you might raise when you call.
Contact Us By Email
Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have.
OUR MOBILE APP
This privacy policy also applies to the True North Yoga mobile app (available on Google Play and the Apple App Store). The app is powered by our booking provider, Xplor Mariana Tek, and collects the same types of information described above (such as your name, email, phone number, payment details, and class bookings) so you can create an account, book classes, and manage memberships.
Health Connect Integration : Connect the True North Yoga app with Health Connect to automatically log the yoga classes you attend as exercise sessions. Your class type, date, and duration will appear alongside your other fitness and wellness data, making it easy to track your practice over time. Health Connect access is completely optional, and you can turn it off at any time in your device settings.
HEALTH CONNECT (ANDROID)
On Android devices, the True North Yoga app can connect with Health Connect by Android, but only if you choose to turn this feature on. When enabled, the app records the yoga classes you attend (such as class type, date, start and end time, and duration) as exercise sessions in Health Connect so you can track your activity alongside your other fitness apps.
What we access: Only the exercise and activity data needed for this feature. We do not access other health data such as heart rate, sleep, or medical records.
How it's used: Only to show your class activity in Health Connect and support your personal fitness tracking.
What we never do: We do not sell Health Connect data, use it for advertising, or share it with third parties. We do not use it to determine credit, insurance, or employment eligibility.
Your control: Health Connect access is optional. You can turn it on or off at any time in the Health Connect app or in your Android device settings. Turning it off does not affect your ability to book classes.
Retention and deletion: Data saved to Health Connect stays on your device and is controlled by you. You can delete it through Health Connect at any time. To delete data we hold, see "How to Request Deletion of Your Data" below.
Our app is a yoga studio booking app. With the user's permission, it writes exercise session data (class type, start and end time, duration) to Health Connect for the classes the user attends, so they can track their yoga practice alongside their other fitness data. The feature is optional, user-initiated, and the data is never sold, shared with third parties, or used for advertising.
HOW WE PROTECT YOUR DATA
We take reasonable technical and organizational steps to protect your personal information. These include encrypting data in transit and at rest, limiting access to staff and service providers who need it, and using secure, industry-standard payment processing. No method of storage or transmission is 100% secure, but we work to protect your information and review our practices regularly.
DATA RETENTION
We keep your personal data only for as long as we need it to provide our services and meet our legal and business obligations.
Account and booking information (name, email, phone, class history, memberships) is kept for as long as your account is active. If your account is inactive for 3 years, we will delete or anonymize this information.
Payment and transaction records are kept for up to 7 years to meet tax and accounting requirements. Full credit card numbers are never stored by us; they are securely processed and stored by our payment processor.
Health and waiver information you provide is kept for as long as your account is active, and afterward only as long as required for legal or insurance purposes.
Email correspondence is kept for up to 3 years.
Newsletter subscriptions are kept until you unsubscribe.
When data is no longer needed, we securely delete or anonymize it.
HOW TO REQUEST DELETION OF YOUR DATA
You can ask us to delete your account and personal data at any time. To submit a request:
Email us at yoga@truenorthhouston.com with the subject line "Data Deletion Request."
Include your full name and the email address linked to your True North Yoga account so we can verify your identity.
We will confirm your request and complete the deletion within 30 days. Please note that we may need to keep certain information, such as payment records, when required by law. Any remaining memberships, class packs, or credits will be forfeited once your account is deleted.
You can also unsubscribe from marketing emails at any time by using the "unsubscribe" link at the bottom of any of our emails.
CONTACT US
If you have any questions about this privacy policy or your personal data, please contact Glass Room LLC DBA True North Yoga at yoga@truenorthhouston.com.